Let me take care of you: How dining and surgery can improve care and illuminate each others' practices.
An immersive event exploring expressions of care in two settings, fine dining and day surgery. What do patients and fine diners experience? What's it like to work at a restaurant or in healthcare?
Two sessions: 4pm - 5pm and 5:30pm to 6:30pm.
Improving patient experience presents a key aim for the NHS. Join us for the Arts and Humanities Research Council (AHRC) supported events, ‘Let Me Take Care of You’, to consider what excellence means in the experience of care. Imperial College Centre for Engagement and Simulation Science (ICCESS) and the University of Greenwich invite you to an immersive event at The Infirmary exploring the expressions of care in two different yet complementary settings, fine dining and day surgery, unpacking the experiences of patients, diners, front of house staff and healthcare professionals.
Find out for yourself what the similarities and differences are and join the discussion about learning between the professions to improve the patient and customer experience. The event draws on observational research undertaken in surgical wards and waiting areas of NHS hospitals, and in restaurants known for their unique emphasis on diners’ experience, including Heston Blumenthal’s The Fat Duck restaurant.
The events will be organised in collaboration with Imperial College Centre for Engagement and Simulation Science (ICCESS) the School of Hospitality and Culinary Arts at Westminster Kingsway College, CW+ (CWPLUS Registered CharityN°1169897), The Royal College of Nursing, The Infirmary (University of Worcester), and Glasgow Science Centre.
Enquiries: Dr Terhi Korkiakangas, Imperial College Centre for Engagement and Simulation Science (ICCESS), firstname.lastname@example.org